26 May
Project Officer-Psychologist
- Provide in-the-moment or crisis psychological support (clinical interventions) to clients contacting the desks whenever needed – via live chats (face-to-face), telephone or video calls in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Special attention paid to the psychosocial counselling of young adults, teenagers and children that returned with their family to Armenia after a long stay in Europe as well as to the detection of possible interfamilial violence or child negligence due to long-standing situations of high stress, e.g. COVID-19 restrictions, the violent conflict in the Nagorno-Karabakh region, the difficult socio-economical context in Armenia, etc.
- Assess clients thoroughly to ensure appropriate short-term counselling, whenever needed.
- Develop clear and concise treatment plans for clients with various session models, whenever needed.
- Appropriately refer clients to external services/stakeholders for long-term therapy, psychological or psychiatric support whenever needed.
- Providing long-term therapy services to specific groups of clients, if needed.
- Provide on-the-spot training to counselling staff and caseworkers at the desks to improve their counselling and communication skills to clients facing high levels of stress and/or struggling with mental/psychiatric issues.
- Provide (monthly) intervision sessions to counselling staff and caseworkers at the desks at the Migration Service, the Ministry of Justice and desk workers from other organisations providing (counselling) services to returnees and/or displaced persons.
- Provide 'on-the-spot' psychosocial support to counsellors and caseworkers at the desks in case of (highly) stressful incidents with clients, and support them to cope with and reduce stress.
- Set up and maintain a broad network of stakeholders (a so-termed 'psychosocial map') across Armenia where clients can be referred to for long-term therapy, psychological/psychosocial or psychiatric support by:
- Mapping of relevant stakeholders, and organising (bilateral) meetings with them, whenever needed.
- Design and set up operational referral flows to refer clients to these stakeholders, and monitoring and adapting these operational referral flows, whenever needed.
- Continuously update the 'psychosocial map', making it available for counsellors and desk workers at the Armenian Migration Service, and the 'Single Window Service' of the Ministry of Justice.
- Organise training and Intervision sessions for counsellors and desk workers working with returnees from Europe, and other displaced persons, and working together with external trainers whenever necessary.
- Together with the RRF Armenia project officer, act as a focal point for the RRF project manager and EU MSs for the assistance of returnees struggling with serious mental and/ or psychiatric issues.
- Monitoring the implementation of applicable project activities.
- Regularly report to the Armenian Migration Service and the RRF Armenia project manager on the progress of the applicable project activities.